Frequently asked questions

Yes. When you pay, M-Pesa sends a prompt to your own phone and you approve it with your M-Pesa PIN. We never see or ask for your PIN, and your booking is made only once M-Pesa confirms the payment.

M-Pesa charges in Kenyan shillings, so fares show in KES unless you pick another currency at the top of the page. A fare priced in another currency can be held with the reservation fee, and an agent settles the balance with you.

Yes. Pay a KES 999 reservation fee and we hold your seats for a few hours, subject to the airline's availability — how long depends on how soon you fly. An agent then contacts you to agree the balance. The fee is non-refundable and comes off the final payment.

You are never left with just an error. You get a temporary reference straight away, and one of our agents finishes the booking with the airline and calls you.

The moment M-Pesa confirms your payment — nothing is booked before you pay, unless you hold your seats with the reservation fee.

By email, with your booking reference and itinerary, shortly after payment. Your e-ticket follows once one of our agents issues your ticket. Please check your spam folder if you don't see it.

Our agents, 24/7 support, by phone and WhatsApp. A booking held with the reservation fee can also be cancelled online from My booking.

Use My booking at the top of the page with your booking reference and the email address you booked with.

No. Search, pay and get your booking reference by email without signing up. Look your booking up any time with its reference and your email address.

Yes — the price shown includes taxes and our fees. You pay in Kenyan shillings with M-Pesa; a fare shown in another currency is held with the reservation fee and an agent agrees the balance with you.

A fare is quoted, not held, until you pay. If it changes first, we show you the new price before asking M-Pesa for anything.

Up to about 11 months ahead, depending on the airline's schedule. Booking a few weeks ahead usually helps with price.

The airlines may not fly it on those dates, or only with connections. Try nearby dates or another airport — or WhatsApp an agent, who can look for other routings.

We compare 500+ airlines in one search, including Kenya Airways, Emirates, Qatar Airways, KLM, Ethiopian Airlines and Turkish Airlines.

A valid passport for international flights — many countries want 6 months' validity — and any visa your destination requires. Check with the destination's embassy for its entry rules.

Seats aren't chosen on this site. After your ticket is issued, choose them at the airline's online check-in or ask an agent; some fares charge for seats.

It depends on the airline and fare. It is shown on each flight before you book and in your confirmation.

At least 2 hours before domestic flights and 3 hours before international flights. Check your airline's advice at busy times.

Yes — talk to an agent by phone or WhatsApp, or visit our Nairobi office, which handles groups and special cases.